Privacy Policy

Privacy Policy – Sealpack OMS

Last Updated: January 2026

Sealpack India Pvt. Ltd. (“we”, “us”, or “our”) operates the Sealpack OMS mobile application (the “App”). This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

1.1 Account Information

When your administrator creates your account, we collect:

1. Full name
2. Email address
3. Phone number
4. Company name
5. GST number (business identifier)

1.2 Order Information

When you use the App, we collect:

1. Order details and history
2. Product selections and quantities
3. Delivery addresses
4. Invoice records

1.3 Device Information

We automatically collect:

1. Device type and model
2. Operating system version
3. App version
4. Push notification tokens (for order updates)

1.4 Usage Information

We collect information about how you use the App:

1. Features accessed
2. Time spent in the App
3. Actions performed (orders placed, invoices viewed)

2. How We Use Your Information

We use your information to:

1. Provide Services: Process orders, manage dispatches, generate invoices
2. Communication: Send order status updates via push notifications
3. Customer Support: Respond to inquiries and resolve issues
4. Improve Services: Analyze usage patterns to enhance the App
5. Security: Detect and prevent fraud or unauthorized access

3. Information Sharing

We DO NOT sell your personal information to third parties.

We may share information with:

1. Service Providers: Cloud hosting (for App operation)
2. Legal Requirements: When required by law or legal process
3. Business Transfers: In case of merger or acquisition (with notice)

4. Data Security

We implement security measures including:

1. Encrypted data transmission (HTTPS/TLS)
2. Secure authentication with tokens
3. Regular security audits
4. Access controls for employees

5. Data Retention

We retain your information:

1. Account Data: As long as your account is active
2. Order History: For 7 years (legal/tax requirements)
3. Usage Data: For 2 years

You can request data deletion by contacting us.

6. Your Rights

You have the right to:

1. Access: Request a copy of your data
2. Correction: Update incorrect information
3. Deletion: Request account deletion
4. Portability: Receive your data in a portable format

To exercise these rights, contact: support@sealpackindia.com

7. Push Notifications

We send push notifications for:

1. Order status changes
2. Dispatch updates
3. Invoice availability

You can disable notifications in your device settings.

8. Children’s Privacy

This App is not intended for children under 18. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes through:

1. In-app notification
2. Email notification

10. Consent

By using Sealpack OMS, you consent to this Privacy Policy.

This Privacy Policy is effective as of January 2026.